Yaraka

Legal

Privacy Policy

Last updated: May 2025

This Privacy Policy explains how Yaraka ("we", "our", or "us"), operating from Level 7, Menara Mutiara, Jalan Ipoh, 51200 Kuala Lumpur, Malaysia, collects and handles personal information provided through our website and in the course of our consulting engagements. We take the handling of personal data seriously and aim to be straightforward about what we collect and why.

1. Information We Collect

We collect personal information in the following ways:

  • Contact form submissions: When you complete our enquiry form, we collect your name, email address, and any other details you choose to include, such as a phone number or message.
  • Direct communications: If you contact us by email or phone, we retain records of that correspondence.
  • Engagement-related information: During a consulting engagement, we may receive business information, documentation, or contact details relevant to the work being carried out.
  • Website usage data: We may collect standard web analytics data such as pages visited, browser type, and approximate location. This is collected in aggregate form and does not identify individuals directly.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and communicate about potential or active engagements
  • Carry out and deliver our consulting services
  • Send updates relevant to an active engagement
  • Improve our website and service offering based on aggregate usage patterns
  • Meet any applicable legal or regulatory obligations

We do not use your personal information for unsolicited marketing. We will not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Legal Basis for Processing

We process personal information on the following bases under applicable Malaysian law and relevant data protection principles:

  • Consent: Where you have submitted information through our contact form or otherwise provided it voluntarily
  • Contractual necessity: Where processing is required to carry out an engagement you have entered into with us
  • Legitimate interests: For purposes such as maintaining records of communications and improving our services, where these interests do not override your privacy rights

4. Data Retention

We retain personal information for as long as is reasonably necessary for the purposes described in this policy. Enquiry records are generally retained for up to 24 months. Information related to a completed engagement may be retained for up to seven years for record-keeping purposes. You may request deletion at any time by contacting us.

5. Sharing of Information

We do not share personal information with third parties except in the following limited circumstances:

  • Service providers who assist us in operating our website or delivering our services (such as web hosting or email services), who are bound by confidentiality obligations
  • Where required by law, regulation, or court order
  • With your explicit prior consent

6. Cookies and Tracking

Our website uses cookies to improve your browsing experience and to understand how the site is used. You can manage cookie preferences through the banner on our website. For more detail, please refer to our Cookie Policy.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct any inaccuracies
  • Request deletion of your personal information, subject to any legal retention obligations
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the details below.

8. Data Security

We take reasonable steps to protect personal information from unauthorised access, disclosure, or loss. This includes using secure email communications and limiting access to personal data to staff who require it for their work.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted with an updated date at the top of this page. Continued use of our website after any changes constitutes acceptance of the revised policy.

11. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact us:

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